Refund policy
Effective: September 5, 2026
Damaged, missing, or wrong item
Email orders@stankyflowers.com within seven (7) days of delivery. Include your order number and photos of the box and the product. If we packed the wrong item, or the carrier damaged it before you received it, we will replace it or refund that line, including outbound shipping for that mistake.
Lab or listing error
If the product you received does not match the live listing or the lab report that was on the page when you ordered, email us within seven (7) days. We will replace or refund that line if we confirm the error.
Change of mind / opened product
Because this is a consumable hemp product, we do not accept returns of opened packages because you did not like the smell, the cut, or the effect. Unopened product, unused, in original packaging, requested within seven (7) days of delivery, may be considered for store credit or refund minus original shipping, if we ask you to send it back and we receive it. You pay return shipping unless we sent the wrong item. Do not mail hemp back until we say so. We will give you an address and instructions.
Late, seized, or undeliverable
Carrier delay by itself is not a defect. If a package is lost after the carrier has it, file with us and we will work the claim. If we cannot recover it, we will replace or refund the product. If the package is refused, unclaimed, or seized because of the destination’s rules, see Shipping. A refund, if any, is after we recover the product or close the carrier claim, and may exclude shipping.
How refunds are paid
Approved refunds go to the original payment method. Processing time is set by the card brand and your bank, often several business days after we issue it. Discounted units are refunded at the amount you actually paid for that line.
Chargebacks
Please write to orders@stankyflowers.com before you dispute a charge. We will respond with the order, tracking, and these policies. Friendly fraud and “I did not know hemp was restricted here” after a successful adult-signature delivery are not a basis for a refund.
Contact
orders@stankyflowers.com · 702-420-7464 · 209 S. Stephanie St. Ste. B, Henderson, NV 89012.